Jamie Cunningham, office manager for the Knoxville Civic Auditorium and Coliseum, has been named statewide “Tourism Employee of the Year” by the Tennessee Hospitality & Tourism Association (TnHTA) at its annual “Stars of the Industry” awards gala.
The 2016 event was held Sept. 22 at the Chattanooga Convention Center. The “Tourism Employee of the Year” award recognizes exemplary professionalism and service by an employee whose outstanding performance goes above and beyond normal job responsibilities to provide excellent service to the property, guests and community. The “Stars of the Industry Awards” are presented to individuals, companies and industry partners whose commitment to hospitality and tourism has improved the overall industry statewide.
“Hospitality and tourism make up the state’s second largest industry,” TnHTA President and CEO Greg Adkins said. “The winners were selected to receive these honors by people who truly understand the level of commitment that is required to provide excellent service to customers on a daily basis – their peers. We’re honored to have them as part of our membership, and we congratulate them on a job well done.”
Cunningham received the 2016 Service/Supplier Employee of the Year Pauly Award from the Greater Knoxville Hospitality Association (GKHA) in May, which qualified her for the state award.
Both the GKHA and TnHTA awards recognized Cunningham for her initiative and ownership of any task assigned to her – even if they fell outside her job. Kristy Todd, human resources manager at the Knoxville Civic Auditorium and Coliseum, said Cunningham “walks into work with a smile and a positive attitude every day.”
“Jamie is an exceptional employee and well-deserving of this statewide recognition,” said Mary Bogert, general manager of the Knoxville Civic Auditorium and Coliseum. “Jamie always goes above and beyond with every task she is assigned and completes it with a smile. Our facility has the best employees and customer service, and it’s wonderful that the state association has recognized our team’s efforts.”
About the Knoxville Civic Auditorium and Coliseum
The Knoxville Civic Auditorium and Coliseum is conveniently located near the junction of Interstates 75 and 40 and sits downtown near the University of Tennessee campus. The facility attracts more than 250,000 people per year through a wide array of events, including Knoxville Ice Bears hockey games and the Knoxville Symphony Orchestra Pops Series. The facility includes a 6,500-capacity coliseum with 22,000-square-feet of exhibit space; 2,500-capacity auditorium; 10,000-square-foot exhibit hall; 4,800-square-foot reception hall; and a with a capacity of 10,000.
Founded in 1977, SMG provides management services to more than 230 public assembly facilities including convention and exhibition centers, arenas, stadiums, theatres, performing arts centers, equestrian facilities, science centers, and a variety of other venues. With facilities across the globe, SMG manages more than 15 million square feet of exhibition space and more than 1.5 million sports and entertainment seats. As the recognized global industry leader, SMG provides venue management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services for such landmark facilities as McCormick Place & Soldier Field in Chicago, Moscone Convention Center in San Francisco, Houston’s NRG Park and the Mercedes-Benz Superdome. SMG also offers food and beverage operations through its concessions, catering and special events division, SAVOR, currently servicing 130 accounts worldwide. For more information visit www.smgworld.com.